How does Style Theory work?
You'll browse through our unlimited wardrobe and pick the 3 available items that you would like shipped to you. Clothes will come in a "ready to wear" fully pressed and cleaned condition. Wear them for as long as you want, and when you are up for something new, return them in the prepaid bag included and select your next box of 3 items. There are no additional charges for getting additional boxes of 3 items within the month. Your subscription covers rental, shipping and dry cleaning!
Where is the Style Theory service available?
We are currently available in Singapore and Jakarta, but will also be expanding to other fashion capitals soon! Let us know if you want Style Theory to come to your city!
What condition are the items in?
Our luxury laundry partner, Pressto, uses an extensive cleaning process that combines ~20 years of experience in fabric care with advanced dry cleaning equipment. We professionally maintain and inspect all of our items so they arrive in like-new condition.
What types of items are available to rent?
We will be carrying designer garments initially, so this means tops, bottoms, dresses and outer wears. They range from work-wear, day wear, and casual wear to date nights or a girly brunch date!
Do you carry my sizes?
You can download the app to browse our growing wardrobe that ranges from XS to L. We understand it can be frustrating not knowing if an item will fit, that's why we collate reviews from our users to help you decide the best fit for your body. We have also developed a Size Recommendation feature to pick out the most suitable size for each style for you.
What happens if the piece I want is not available?
We aim to ensure that anything you wish for will be available but in the unfortunate scenario that it is not, please put them on your wishlist to monitor their availability. Furthermore, our stylists are working with multiple designers to ensure that you will always have more than plenty to desire for!
Do I have to pay for shipping?
Nope! Shipping is FREE for both deliveries and returns.
Do I have to pay for laundry or do it myself?
Who likes laundry? Leave that to us! We handle the dry cleaning and laundry for all Style Theory items, so just place your used garments into the pre-paid return bag provided once you are ready to return them. Every Style Theory piece is professionally dry cleaned and maintained by experts at Pressto, the best dry cleaner in Jakarta.
How do I exchange the items for something new?
Whenever you are ready to get something new, place all 3 items back in the box before sealing it in the pre-paid return bag provided. You can then schedule a pickup through your mobile app. Once we receive your return, you will be prompted to choose your next 3 items!
Can I purchase any items?
Yes! Now, you can buy our preloved items directly from Style Theory app. You can browse our preloved items in an easier way by simply opening your Style Theory App > Browse > Shop. Enjoy!
What happens if I damage or lose an item?
We understand that some wear and tear might be unavoidable. That's why we have a team of seamstresses and spotters on duty to handle minor stains and damages. However, for significant damage, lost items and theft, we will have to charge the retail price of the items.
How do I cancel my subscription?
We'd hate to see you leave, however you may cancel your subscription by sending an official request through your apps. Kindly send a request the latest by ONE week before your next billing date, otherwise termination will not be processed and you will need to send in a termination request on the next billing. We highly encourage you to ensure that all the box has been returned, so that termination can be completely proceeded.
While we are sad to see you leave, here's how to unsubscribe from your prepaid subscription:
Step 1: Check your next billing date to plan your return
Log into Styletheory app > Profile > Subscription Details
Step 2: Request to cancel via the app ONE week in advance by opening Profile > Subscription Details > Manage > Request to cancel your subscription. The respective team will be in touch shortly.
Step 3: Return all your pieces and box back to us before your next billing date
Since the subscription is prepaid, you can still use your subscription and return or drop off your box at least two (2) working days (excluding Sun & PH) before your billing renews.
Things to take note:
- All termination requests are subjected to processing time between 10am - 5pm on Mondays to Fridays excluding Public Holidays, Eve of Public Holidays, and weekends.
- Terminations requests after 4 PM will be attended on the next working day and our customer service agent will contact you during our operational time.
- Kindly note that to be eligible for terminations on your desired billing date, you should not be holding onto any boxes, on pause or have any outstanding payments.
- A confirmation message will be sent out to you upon successful termination ONE day before your next billing renews.
- Standard terms and conditions apply.
Have more questions? Check out our Help Center
What is the difference between LITE and PREMIUM?
Our Lite collection offers you an essential clothes for daily wear and carries a lot of local brands, while our Premium collection carries exclusive designers clothes for every occasions! If you are subscribing to our Premium subscription, you will also get an access to our Lite collection. 😉
Here are the plans that we provide:
- Lite/Premium 1 Box, where you can rent one box during your one month subscription period.
- Lite/Premium 2 Box, where you can rent two box during your one month subscription period.
- Lite/Premium Unlimited, where you can rent and swap your box as long and as often as you like.
Does my subscription renew each month?
Yes, your subscription automatically renews each month according to the plan you had chosen upon starting your subscription.
How do I extend my 3/6 months plan?
Unfortunately, we had discontinued our 3 / 6 months commitment plan. But fear not, you can check out our Lite and Premium plan, and we are sure this new plan will accommodate your needs better!
What payment methods do you accept?
We accept credit and debit cards payments that will be billed monthly. We also accept bank transfer through virtual account. However, we require a refundable deposit or upfront payment for any bank transfer methods. This deposit acts as a security pledge of contract and may not be refunded in case of any violations of our Terms & Conditions.
I am still under 3 / 6 Months Commitment Plan, Can I cancel my subscription?
If you are still under commitment plan, the cancellation fee will still be applied if you wish to unsubscribe before your commitment plan ends.
The early cancellation charge is the difference between your current monthly price (IDR 790.000 or IDR 590.000) and the normal monthly price of IDR 990.000* times the number of months you have left on your commitment plan. For example, if you are on the 3 month commitment plan (IDR 790.000/month) and you want to cancel after the first month, the penalty is: (990.000 - 790.000) * 2 = 400.000
*IDR 990,000 refers to the previous monthly plan price
Kindly reach us via Chat-in-app, if you need further assistance or have more questions.
Can I rent without commiting to monthly subscription?
Yes, we now provide access for you to rent per piece without any subscription, through Style Theory On Demand, our one time rental service. You can access the service here