How does Style Theory work?
How many items can I rent in a month?
Starter: Rent 3 pieces a month.
Unlimited: Rent unlimited pieces a month, 3 pieces per box. Our savviest subscribers generally rent about 12 pieces (4 boxes) each month.
Pro: Rent unlimited pieces a month, 5 pieces per box.
What is your turnaround time?
- HQ (5 - 6:30PM, Pasir Panjang, Mon-Sat)
- WeWork City House (4 - 7PM, Mon-Fri excluding PHs)
- 313@Somerset #02-40/41 (5 - 10 PM, Mon - Sat)
- Robinsons at Raffles City #02-01 (6-10PM, Mon-Sun)
What condition are the items in?
What types of items can I rent?
Do you carry my sizes?
How does payment work?
Do I have to pay for shipping or laundry?
How do I swap my items for something new?
Next, schedule a pickup through our mobile app and we'll pick your box up. Alternatively, you may also drop off your box at our office or WeWork City House.
Then pick new styles for your next box!
How do I cancel my subscription?
Step 1: Check your next billing date to plan your return
Log into Styletheory app > Profile > Subscription Details
Step 2: Request to cancel via the app ONE week in advance to plan your dates to return your final box
My Profile > Subscription Details > Manage > Request to cancel your subscription
Kindly note that if you wish to terminate for both Apparel & Bag subscriptions, you would need to send in 2 requests (1 for each of the subscription). The respective team will be in touch shortly.
Step 3: Return all your pieces and box back to us before your next billing date
Since subscription is prepaid, you can maximize your usage and ensure your box is picked up or dropped off latest by TWO working days (excluding Sun & PH) before your next billing date renews. Do schedule a return ONE day in advance before return to secure slots.
Things to take note:
- All termination requests are subjected to processing time between 10am - 5pm on Mondays to Fridays excluding Public Holidays, Eve of Public Holidays, and weekends.
- Terminations requests after 5pm will be attended to the next working day, and a customer service agent will be in contact with you during the operational time.
- Kindly note that to be eligible for terminations on the desired billing date, you should not be holding onto any boxes, and should not be on pause or have any outstanding payments.
- A confirmation message will be sent out to you upon successful termination ONE day before your next billing renews.
- Standard terms and conditions apply.
Check out our Help Center
Why buy an outfit you'll only wear a few times?
Buy the staples, rent everything else.