FAQ

How does Style Theory work?

Browse our collection and pick the 3 or 5 items you would like shipped to you. Clothes are delivered to you professionally dry-cleaned, pressed and ready-to-wear - at no additional cost! Wear them for as long as you like. When you’re ready to swap, select a return time slot on our app and we’ll pick up your box.

How many items can I rent in a month?

It depends on which subscription plan you pick.

Starter: Rent 3 pieces a month.
Basic: Rent 6 pieces a month, 3 pieces per box.
Unlimited: Rent unlimited pieces a month, 3 pieces per box. Our savviest subscribers generally rent about 12 pieces (4 boxes) each month.
Pro: Rent unlimited pieces a month, 5 pieces per box.

What is your turnaround time?

Turnaround time for new boxes range from next working day (Self Collection) to 2 working days (door-step delivery).

Self Collection:
Select your items by midnight and pick up your box the next day at the following locations:

  • HQ (5 - 6:30PM, Pasir Panjang, Mon-Sat)

  • WeWork City House (4 - 7PM, Mon-Fri excluding PHs)

  • 313@Somerset #02-40/41 (5 - 10 PM, Mon - Sat)

  • Robinsons at Raffles City #02-01 (6-10PM, Mon-Sun)

Note: all of our self collection points are closed temporarily.

Door-step Delivery:
Select your items by midnight and get your box delivered to your doorstep within 2 working days.

What condition are the items in?

Our luxury dry-cleaner, Jeeves, uses an extensive 7-stage cleaning process that combines 40 years of experience in fabric care with advanced dry cleaning equipment. We professionally maintain and inspect all of our items so they arrive in like-new condition.

What types of items can I rent?

Our collection of 36,000+ designer pieces include apparel and accessories - from professional workwear pieces, relaxed weekend styles, to statement dresses for your cocktail party.

Do you carry my sizes?

We carry sizes from XS to L. Our member reviews and size recommendation tool help recommend you the best fit for each design, according to your individual measurements.

How does payment work?

Your subscription is commitment-free and cancelable anytime. Your monthly billing cycle begins on the day you enter your credit card details and hit the Subscribe button.

Do I have to pay for shipping or laundry?

Nope! Delivery, return and dry-cleaning costs are all included in your subscription.

How do I swap my items for something new?

When you're ready to rent your next box, place all items back in the box and seal it in the prepaid return bag provided.
Next, schedule a pickup through our mobile app and we'll pick your box up. Alternatively, you may also drop off your box at our office or WeWork City House.
Then pick new styles for your next box!

How do I cancel my subscription?

While we are sad to see you leave, here's how to unsubscribe from your prepaid subscription:

Step 1: Check your next billing date to plan your return
Log into Styletheory app > Profile > Subscription Details

Step 2: Request to cancel via the app ONE week in advance to plan your dates to return your final box

My Profile > Subscription Details > Manage > Request to cancel your subscription

Kindly note that if you wish to terminate for both Apparel & Bag subscriptions, you would need to send in 2 requests (1 for each of the subscription). The respective team will be in touch shortly.

Step 3: Return all your pieces and box back to us before your next billing date

Since subscription is prepaid, you can maximize your usage and ensure your box is picked up or dropped off latest by TWO working days (excluding Sun & PH) before your next billing date renews. Do schedule a return ONE day in advance before return to secure slots.

Things to take note:

  • All termination requests are subjected to processing time between 10am - 5pm on Mondays to Fridays excluding Public Holidays, Eve of Public Holidays, and weekends.

  • Terminations requests after 5pm will be attended to the next working day, and a customer service agent will be in contact with you during the operational time.

  • Kindly note that to be eligible for terminations on the desired billing date, you should not be holding onto any boxes, and should not be on pause or have any outstanding payments.

  • A confirmation message will be sent out to you upon successful termination ONE day before your next billing renews.

  • Standard terms and conditions apply.

Have more questions?

Check out our Help Center