FAQ

How does Style Theory work?

Download the Style Theory app and choose a plan that best suits your lifestyle! Your membership starts the day you confirm the payment.

Step 1: Download the app and choose a plan that best suits your lifestyle! Your membership starts the day you confirm the payment.
Step 2: Browse through over 40,000 styles and select the styles you would like shipped to you. All our Clothes comes in a "read to wear" fully pressed and cleaned condition.
Step 3: You're all set!

How many items can I rent in a month?

It depends on which membership plan best suits you!

You can select from our plans below:
Starter: Rent 3 pieces a month.
Basic: Rent 2 boxes per month, 3 pieces per box*. (available only within our app)
Unlimited: Rent unlimited pieces a month, 3 pieces per box*. (Psst, our savviest members generally rent about 12 pieces (4 boxes) each month)
Pro: Rent unlimited pieces a month, 5 pieces per box*.

*For Basic, Unlimited, and pro plan subscribers, you can only rent ONE box at a time. If you would like to rent different styles, return your current box to receive a new box.

What is your turnaround time?

Turnaround time for new boxes range from next working day (Self Collection) to 2 working days (door-step delivery).

Self Collection
Select your items by midnight and pick up your box the next day at the following locations:

Jeeves Raffles City
Monday to Saturday, 10AM - 8PM,
Sunday/ Public Holidays, 10AM - 8PM,
252 North Bridge Rd #B1-97, 179103

Jeeves Pacific Plaza
Monday to Saturday, 10AM - 8PM,
Sunday/ Public Holidays, 10AM - 8PM,
9 Scotts Rd, Level 2 Pacific Plaza, 228210

Door-step Delivery:
Select your items by midnight and get your box delivered to your doorstep within 2 working days.

What condition are the items in?

Our luxury dry-cleaner, Jeeves, uses an extensive 7-stage cleaning process that combines 40 years of experience in fabric care with advanced dry cleaning equipment. We professionally maintain and inspect all of our items so they arrive in like-new condition.

Do we have accessories?

Our collection of 40,000+ designer pieces includes a variety of apparels - from professional workwear pieces, relaxed weekend styles, to statement dresses for your cocktail party. Here's a sneak peek of our selections: party dresses, jumpsuits, and floral dresses. Download the app here to browse more!

Do you carry my sizes?

Our growing wardrobes are available in sizes ranging from XXS to XL. We have added a Size Recommendation feature to help you select your best fit within our app. Download the app and start exploring!

How does payment work?

Your subscription is commitment-free and cancelable anytime. Your monthly billing cycle begins on the day you enter your credit card details and hit the Subscribe button.

Do I have to pay for shipping or laundry?

Nope! Delivery, return and dry-cleaning costs are all included in your subscription.

How long do I have to wait before I can swap my items for something new?

Depending on your plan, wear them for as long as you want, and when you are up for something new, place the items back into the box and seal it in the prepaid return bag provided.

Next, schedule a pickup through our mobile app and we'll pick your box up. Alternatively, you may also drop off your box at our office or Jeeves locations, then pick new styles for your next box!

How do I cancel my subscription?

While we are sad to see you leave, here's how to unsubscribe from your prepaid subscription:

Step 1: Check your next billing date to plan your return
Log into Style Theory app > Profile > Subscription Details

Step 2: Request to cancel via the app ONE week in advance to plan your dates to return your final box

My Profile > Subscription Details > Manage > Request to cancel your subscription

Kindly note that if you wish to terminate for both Apparel & Bag subscriptions, you would need to send in 2 requests (1 for each of the subscription). The respective team will be in touch shortly.

Step 3: Return all your pieces and box back to us before your next billing date

Since subscription is prepaid, you can maximize your usage and ensure your box is picked up or dropped off latest by TWO working days (excluding Sun & PH) before your next billing date renews. Do schedule a return ONE day in advance before return to secure slots.

Things to take note:

  • All termination requests are subjected to processing time between 10am - 5pm on Mondays to Fridays excluding Public Holidays, Eve of Public Holidays, and weekends.

  • Terminations requests after 5pm will be attended to the next working day, and a customer service agent will be in contact with you during the operational time.

  • Kindly note that to be eligible for terminations on the desired billing date, you should not be holding onto any boxes, and should not be on pause or have any outstanding payments.

  • A confirmation message will be sent out to you upon successful termination ONE day before your next billing renews.

  • Standard terms and conditions apply.

Have more questions?

Check out our Help Center