FAQ

General FAQS

What's the difference between Consigning to Rent and Consigning to Sell?

When you Consign to Rent with us, your designer bag will be rented out to Style Theory Bags members on our app and you earn a monthly payout whenever your bag is rented. You also have the option to sell your bag on the rental platform with a commission of 10% if sold.

If you choose to Consign to Sell, we will list your bag on our selling platform instead and you will earn a lump sum payout when the bag is sold. For selling with us, we take a commission of 20%.

Are all designer brands accepted onto the platform?

We are currently only considering bags from our designer brand list. All bags (inclusive of original receipts and authenticity card) will be subjected to a thorough authentication process and condition check. In the event the bag does not meet our internal standards, we will not accept the bag.

When will I know if my bag has been accepted?

We will inform you of the results of your bag submission within 10 business days from the time we receive the bag at our warehouse.

What happens if my bag is not accepted onto the platform?

Your bag will be delivered back to you within 2 business days at no cost to you.

How long must I consign my bag for?

You can consign with for as long as you want (minimum 3 months to start). After the minimum period, you can write in to us for your bag to be returned to you once it is available in the warehouse.

How will you maintain and store my bag?

Never worry about mold and dust build up again! All bags are stored professionally in our fully air conditioned warehouse. Find out more about our bag restoration services here.

What if my bag gets lost while it is in transit to Style Theory?

If your items are lost during shipment to us, please contact us via email here so that we can look into your shipment.


Consign to Rent

HOW DO I GET STARTED?

How do I consign my bags?

If you have a bag in our interested designer brands below for rental, all you have to do is to take some photos of your bag(s) and send it to our WhatsApp.

A Dedicated Account Manager will be assigned to you and get back to you on whether your bags is approved for further inspection at our warehouse. If approved, we will arrange for a free doorstep pick-up of your bag.

Once your bag is inspected at our warehouse, we will either provide you a Custom Quote or reject your bag for rental. If you accept our quote, we will send you a contract for you to sign! If you decline our quote or if your bag is rejected, no worries - we will send it back to you within 2 days at no extra charge. Depending on the bag itself, we may offer to list your bag on our selling platform instead if you're interested!

Which designer brands are you interested in?

We are currently interested in the following brands on our rental platform: Balenciaga, Bottega Veneta, Burberry, Celine, Chanel, Chloe, Dior, Fendi, Givenchy, Goyard, Gucci, Loewe, Louis Vuitton, Prada, Saint Laurent, Salvatore Ferragamo, and Valentino.

How many bags can I consign to you?

You can consign up to 20 bags with us at a time.

If I consign my bag to Style Theory Bags, can I have my bag back anytime?

All consignors have to consign their bag to us for a minimum of 3 months. After which, should you need your bag, just contact your dedicated account manager for it back once it's available in the warehouse!

When will I know if my bag has been accepted?
We will inform you of the results of your bag submission within 10 business days from the time we receive the bag at our warehouse.


HOW WILL MY BAG BE VALUED?

What is a Custom Quote and how is it assessed?

The Custom Quote is calculated based on an in-house grading system that considers the condition, brand, market value and overall popularity of the bag at the time of quotation. The custom quote consists of the following components:

Bag Valuation: The amount your bag will be insured up to in the event of loss or irreparable damage.
Rental pay out: The amount you will earn if your bag is rented out for an entire month. See more

How long does it take for me to receive a Custom Quote?

We will send a Custom Quote within 10 business days from the time the bag is received at our warehouse.

I have accepted the Custom Quote. How long does it take for my bag to appear on the app?

It will generally take 7 - 10 business days for a bag to appear on the app once the agreement is signed. During times with high volume, it may take up to 4 weeks for a bag to be launched on our rental platform.

Do I need to provide dustbags, authenticity cards, or receipts?

While it's not necessary to provide dustbags, authenticity cards, or receipts when you consign your bags to us, providing it increases your bag valuation. We do not accept boxes.

UNAUTHENTICATED, COUNTERFEIT, OR STOLEN ITEMS
You are responsible for ensuring the authenticity of all Property you provide to us.
If Style Theory cannot confirm the authenticity of any item of Property you have provided or determines at any time that an item of Property is counterfeit, Style Theory shall notify you that it has made such a determination and you will have an opportunity to provide proof of purchase/other proof of authenticity acceptable to Style Theory.

If you are unable to provide such proof of authenticity, the item will not be listed as available for rental and/or for sale immediately and Style Theory will reserve the right to either charge a SGD$100 penalty fee or take possession of the item from you. If you are charged the penalty fee and do not make payment for the penalty fee within 30 days of the notice, the penalty fee may be deducted from your pending Sales Proceeds (See “Sales Proceeds and Payment”). If you are a consignor on our Rental Consignment Program, we may also offset any charges from your Monthly Payout. If you do not have enough pending Selling Income or Monthly Payout available to cover the penalty fee, Style Theory shall take possession of the item and have no obligation to return the item to you.

You acknowledge and understand that Style Theory is subject to laws and regulations relating to claims that consigned items are counterfeit, have been stolen, or otherwise violate applicable law. Style Theory takes such reports seriously and will cooperate with law enforcement in all investigations.

AUTHENTICATION AND BRANDS
You acknowledge and agree that Style Theory's authentication process is in-house and independent. Brands identified on the Site are not involved in the authentication of the products being sold, and none of the brands sold assumes any responsibility for any products purchased from or through the website. Brands sold on the Site are not partnered or affiliated with Style Theory in any manner. However, Style Theory fully cooperates with brands seeking to track down the source of counterfeit items, which includes revealing the contact information of consignors submitting counterfeit goods.


CAN I LIST MY BAG AS AVAILABLE FOR SALE?

Can I make my bag available for sale?

Yes, all bags consigned to us for rental can also be listed as available for sale on the app. Just let us know when you'd like to make your bag available for sale as well!

Can I sell my bag to Style Theory?

Due to the nature of our business, Style Theory does not purchase bags from consignors.

How is the selling price of my bag determined?

You will earn up to 90% of the selling price that has been determined and agreed on. We will only take a 10% commission from selling through this manner.

If you choose to sell directly without renting out the bag on our app, we will take a 20% commission. Please refer to the Consign to Sell portion of this FAQ for more info on selling.

How much will I earn when my bag gets sold?

Payment will be made on the 15th of the next month via bank transfer to your local bank account.


HOW WILL MY BAG BE CARED FOR?

How will you maintain and store my bag after each rental?

Never worry about mold and dust build up again! All bags will be cleaned and maintained by a panel of leather care experts and stored professionally in our fully air conditioned warehouse. Find out more about our bag restoration service here.

What happens if my bag gets damaged or lost?

Bags that are successfully consigned to Style Theory Bags will be insured against damage and loss up to the Bag Valuation amount as agreed in the Custom Quote.

What if my bag gets lost while it is in transit to Style Theory?

If your items are lost during shipment to us, please contact us via email here so that we can look into your shipment.

How do you ensure that bag returned to me after the consignment period is the same as the one I consigned?

Each bag will have a RFID tag discreetly attached to the interior of the bag and will ensure that bag returned is the same as the one that we received from you.


Consign to Sell

HOW DO I GET STARTED?

Which designer brands are you interested in for selling?

We are currently interested in the following brands:
3.1 Phillip Lim, Alexander McQueen, Alexander Wang, Balenciaga, Bottega Veneta, Burberry, Celine, Chanel, Chloe, Dior, Fendi, Givenchy, Goyard, Gucci, JW Anderson, Loewe, Louis Vuitton, Marni, Miu Miu, Off-White, Prada, Proenza Schouler, Saint Laurent, Salvatore Ferragamo, Tod's, Valentino

How much will I earn when my bag gets sold?

We take a 20% commission for bags that you choose to sell through us. We will send you the valuation and a contract to sign prior to onboarding the bag onto our platforms.

How will I be informed when my bag is sold?

For items eligible for a refund, you will be informed of the sale after the refund period has passed and the sale has been confirmed for a smooth consignment experience. For items with a return period of 7 days and a delivery period of 5 days, it would take approximately 2 weeks for the sale to be confirmed and for you to receive an update. 

When will I be paid once my bag is sold and how will I receive payment?

Once your bag is sold, payment will be made on the 15th of the following month via bank transfer to your local bank account.

What will happen to my item if it doesn't sell?

The initial selling price quoted is calculated to ensure a competitive selling price in the market. However, if your item doesn't sell after 3 months, we may reduce the price of this initial selling price by up to 15%. If you wish to list your item at a much lower price to sell, you may indicate this amount on the agreement before signing. For bags consigned for sale only, we will take a 20% commission.

Can I request for my bag to be returned if it doesn't get sold?


The minimum list period is 3 months, after which you can opt to have your bag returned. Your bag will be returned back to you if it remains unsold after 6 months.


HOW WILL MY BAG BE VALUED?

How is the Selling Price determined?

The Selling Price is calculated based on an in-house grading system that considers the condition, brand, market value and overall popularity of the bag at the time of quotation.

How long does it take for me to receive a Selling Custom Quote?

We will send a Selling Custom Quote within 14 business days from the time the bag is received at our warehouse.

I have accepted the Custom Quote. How long does it take for my bag to be listed?


It will generally take 7-10 business days for a bag to appear on our platform once the agreement is signed. During times with high volume, it may take up to 4 weeks for a bag to be launched on our rental platform.

What will happen to my item if it doesn't sell?

The initial selling price quoted is calculated to ensure a competitive selling price in the market. However, if your item doesn't sell after 3 months, we may reduce the price of this initial selling price by up to 15%. If you wish to list your item at a much lower price to sell, you may indicate this amount on the agreement before signing. For bags consigned for sale only, we will take a 20% commission.

What happens if my bag gets damaged or lost?

Bags that are successfully consigned to Style Theory Bags will be insured against damage and loss up to the Selling Price amount as agreed in the Custom Quote.

Do I need to provide dustbags, authenticity cards, or receipts?


It is recommended for you to provide dustbags/boxes, authenticity cards, or receipts when you consign your bags to us for sale, providing it increases your bag valaution.

UNAUTHENTICATED, COUNTERFEIT, OR STOLEN ITEMS
You are responsible for ensuring the authenticity of all Property you provide to us.
If Style Theory cannot confirm the authenticity of any item of Property you have provided or determines at any time that an item of Property is counterfeit, Style Theory shall notify you that it has made such a determination and you will have an opportunity to provide proof of purchase/other proof of authenticity acceptable to Style Theory. If you are unable to provide such proof of authenticity, the item will not be listed as available for sale immediately and Style Theory will reserve the right to either charge a S$100 penalty fee or take possession of the item from you. If you are charged the penalty fee and do not make payment for the penalty fee within 30 days of the notice, the penalty fee may be deducted from your pending Sales Proceeds (See “Sales Proceeds and Payment”). If you are a consignor on our Rental Consignment Program, we may also offset any charges from your Monthly Payout. If you do not have enough pending Selling Income or Monthly Payout available to cover the penalty fee, Style Theory shall take possession of the item and have no obligation to return the item to you. You acknowledge and understand that Style Theory is subject to laws and regulations relating to claims that consigned items are counterfeit, have been stolen, or otherwise violate applicable law. Style Theory takes such reports seriously and will cooperate with law enforcement in all investigations.

AUTHENTICATION AND BRANDS
You acknowledge and agree that Style Theory's authentication process is in-house and independent. Brands identified on the Site are not involved in the authentication of the products being sold, and none of the brands sold assumes any responsibility for any products purchased from or through the website. Brands sold on the Site are not partnered or affiliated with Style Theory in any manner. However, Style Theory fully cooperates with brands seeking to track down the source of counterfeit items, which includes revealing the contact information of consignors submitting counterfeit goods.