FAQ

How Does Bag Subscription Work?

The Style Theory Bags Membership is a monthly plan that allows you to rent from a wide collection of designer bags. You will be able to see the availability of each designer bag once you become a member!

Depending on your selected plan, your membership allows you to rent 1 bag (Core Plan) or 2 bags (Pro Plan) per month. If you feel that 1 or 2 bags per month is not enough, you can choose to purchase extra bag swaps at an additional cost of $35 per swap! If you don't end up using your second bag within the month, the swap does not roll over to the next month. You may rent the same bag for a maximum of 2 months. (Note: Surcharges may apply for Premium Bags).

How do I sign up to be a member?

Download the Style Theory app and choose a plan that best suits your lifestyle! Your membership starts the day you confirm the payment.

Step 1:Download the Style Theory app and choose a plan that best suits your lifestyle! Your membership starts the day you confirm the payment.
Step 2: Browse through over 2,200 designer bags and select which design you would like shipped to you.
Step 3: You're all set!

What does my Style Theory Membership include?

There are 2 membership plans that you can join to rent our collection of designer bags:

Core Plan (SGD $99/mth)
Rent one bag a month
Free Access to rent from our Pro collection
Require exclusive top-up fees to rent from our Premium collection

Pro Plan ($129/mth)
Rent two bags a month
Free Access to rent from our Pro collection
Require Pro plan-exclusive top-up fees to rent from our Premium collection.

All of our membership plans also include the following:
- Worry-free rentals as cleaning and maintenance are all handled by us!
- Access to over 2,200+ designer bags with new arrivals weekly
- Free delivery and returns, and get your first bag in 2 days!
- No commitment necessary - pause or cancel any time
- Option to purchase bags that you've rented and love at a member's only price
- Early access to exclusive community events, sales, launches, and more!

How many bags can I rent in a month?

Dependent on your selected plan. ONE for Core Plan subscribers and TWO bags for Pro Plan Subscribers per month. Note that Pro Plan subscribers can rent ONE bag at a time. Each bag can be rented for a maximum of 2 months.

(Surcharge may apply for certain bags based on your membership plan, read more in our "What do Core, Pro, and Premium bags mean?" section below.)

What is the difference between the Core ($99/mth) and the Pro ($129/mth) membership plan?

The difference is in the selection of bags that are available to you to rent from as part of your membership.

  • The Core ($99/mth) membership plan offers the following brands and certain designer bag types: 3.1 Phillip Lim, Alexander McQueen, Alexander Wang, Bottega Veneta, Burberry, Celine Trapeze, Gucci Bamboo, Gucci Guccissima, JW Anderson, Louis Vuitton Alma, Louis Vuitton Neverfull, Louis Vuitton Speedy, Marni, Miu Miu, Mulberry
    Prada, Proenza Schouler, Salvatore Ferragamo, Tod's, and Valentino.

  • The Pro ($129/mth) membership plan offers all of the brands above PLUS: Balenciaga, rest of our Celine collection, Chanel, Chloe, Dior, Fendi, Givenchy, Goyard, rest of our Gucci collection, Loewe, Off-White, and Saint Laurent.

You have the option to rent from all of the bags in our collection but depending on the plan you're on, there may be additional charges.

What do Core, Pro, and Premium bags mean?

Depending on your membership plan, there are select designer bags that are available to you at no extra charges. You can always rent bags from all collections, but you may be charged with a monthly top-up fee based on your membership plan. Each additional charge allows you to keep that bag for 30 days and will automatically renew for every 30-day period should you decide to continue to keep the bag (maximum of 2 months).

You'll be charged this top-up fee:
After you schedule a delivery for your bag, and every consecutive month until you return your bag.

After you submit your order for a bag that has a top-up fee, our team will contact you to manually request your payment. We will not charge you anything without your knowledge and consent.

Download the app to browse full collection.

How long can I rent the bag for?

You can rent the bag for a maximum of 2 months. A late fee of $5 per day will be chargeable for every day (inclusive of weekends and public holidays) beyond the 2 months up until the bag is received in our warehouse. This is to ensure that everyone gets a chance to access the full range of our designer bags collection!

How will I be billed each month for my membership?

Our membership plans are charged on a monthly basis starting from when you first subscribe. Your subscription will be automatically renewed on your monthly billing date. Your membership will not expire unless you choose to cancel at which point we will be sad to see you leave.

For membership payments, we accept credit card payments and your card is kept on your profile for the monthly recurring charges.

You need to subscribe for a minimum of one month, after which you may pause or unsubscribe at any time. Please note that all bags will need to be returned to our warehouse before we can unsubscribe you.

How do I pause or cancel my membership?

We're sorry you're thinking of leaving! Subscriptions are prepaid so in the event you decide to unsubscribe after payment, you will not be able to receive a refund for that month but you will be able to unsubscribe from the service at any point in time. The subscription payment will automatically recur every month, with your card on profile charged on your monthly billing date. Should you decide to unsubscribe from the service, here's how:

  • Step 1: Check your next billing date to plan your return. Log into Styletheory app > Profile tab > Subscription Details

  • Step 2: Return your bag and box at least ONE WEEK before your next billing date. Since membership is prepaid every month, you can maximize your usage and ensure your box is picked up or dropped off latest by ONE WEEK (excluding Sun & PH) before your next billing date renews. Plan ahead of time to secure timing slots.

  • Step 3: Make a request to cancel within our app: My Profile > Subscription Details > Manage > Request to cancel your subscription

Note that if you wish to terminate for both Apparel & Bag subscriptions, you would need to send in 2 requests (1 for each of the subscription). The respective team will be in touch shortly.

Other things to take note of:

  • All termination requests are subjected to processing time between 10am - 5pm on Mondays to Fridays excluding Public Holidays, Eve of Public Holidays, and weekends. Please plan ahead should you to not be charged on your next billing date.

  • Terminations requests after 5pm will be attended to the next working day, and a customer service agent will be in contact with you during the operational time.

  • Kindly note that to be eligible for terminations on the desired billing date, you should not be holding onto any boxes, and should not be on pause or have any outstanding payments.

  • A confirmation message will be sent out to you upon successful termination ONE day before your next billing renews.

  • Standard terms and conditions apply.

Have more questions? Contact us here for more information.

Love us and want to tell a friend?

We love that you want to share about us! Because of this, we have monthly referral benefits if you tell friends about us and your friends successfully subscribe! Look out for emails from us plus notifications within our app on our latest referral benefits.

WHAT ABOUT MAINTENANCE AND SHIPPING?

Do I have to pay for cleaning or shipping?

No, your monthly membership covers all cleaning and express 2-day delivery! It's really easy!

When you're ready to to swap for your next bag, select how you want to return your bag, schedule a return on our app, and that's it! Once we receive your box, you'll be prompted to choose your next bag. You are entitled to one free swap (up to 2 bags) a month!

We provide Door-to-Door deliveries and returns free of charge. All you have to do is just select the delivery date and time of your choice via the app.

The turnaround time for new boxes ranges from next working day (if you select Self Collection) to 2 working days (Door-to-Door delivery). If you have any questions, we have staff at our drop-off locations who can also answer your queries.

How do I swap my bag for my next selection?

It's really easy! When you're ready to to swap for your next bag, schedule a return on our app and we'll pick up your box. Once we receive your box, you'll be prompted to choose your next bag. You are entitled to one free swap a month!

How do you ensure the bags are authentic?

Our team of authentication experts validates the authenticity of each bag through the highest industry standards and in-house authentication process. We do not accept fake or counterfeit merchandise.

Authentication and Brands
You acknowledge and agree that Style Theory's authentication process is in-house and independent. Brands identified on the Site are not involved in the authentication of the products being sold, and none of the brands sold assumes any responsibility for any products purchased from or through the website. Brands sold on the Site are not partnered or affiliated with Style Theory in any manner. However, Style Theory fully cooperates with brands seeking to track down the source of counterfeit items, which includes revealing the contact information of consignors submitting counterfeit goods.

What condition are the bags in?

We only list items in conditions that we would happily buy and use for ourselves. We're fashion lovers too!

WHAT HAPPENS IF THE BAG GETS LOST OR DAMAGED?

How do I take care of the bag when renting?

As with all bags, avoid contact with water, oils, and dirty surfaces. Store the bags in the dust-bag provided and avoid direct sunlight.

If you do run into an accident, please do not attempt to remove a stain from the bag or reverse any damage done to it. Instead, please contact us within the app immediately so our team can help to look into the issue.

The bag arrived with minor defects! Will I be charged when I return the bag?

Don't worry! All bags are photographed 360 degrees in high resolution and time stamped each time it is sent out and received back in the warehouse. We will know if a defect was not caused by you, so rent from us worry-free! In the event of loss, you must inform us via our in-app chat. We will require a copy of a police report and will have to charge based on its market value.

What happens if I accidentally damage the bag?

Do not worry! Bags are actually not that easy to damage with reasonable care and treating it like your own.

For repairable damages (light scratches, pen marks, worn corners etc), we will charge you only for the cost of the repair so you don’t have to worry about having to pay thousands of dollars. Repairs typically cost up to $300. If you choose to opt in for Style Theory Care at an additional $10/month, your repair fees will be capped at a maximum of $75 and we'll take care of the rest!

Do note that irreparable damages and loss of bag arising from theft or misplacement is not covered. Find out more about Style Theory Care here.

In the unlikely event that a bag cannot be repaired, we will have to charge for the full valuation of the bag. Please check in with our Customer Experience team via the in-app chat for more information.

What happens if I accidentally lose the bag?

In the event of loss, you must let us know ASAP via our app. We will require a copy of a police report and will have to charge you based on the bag’s valuation price.

CAN I BUY BAGS FROM STYLE THEORY?

I really like the bag I'm renting right now. Can I buy it?

Yes! If the bag you are currently renting is marked as "available for sale", you may purchase it directly from the app! As all sales are final we encourage you to only purchase bags that you are currently renting so that you can ensure that you are fully satisfied with its condition.

You can also purchase secondhand designer bags from our online shop here.

I have designer bags to consign or sell. Would you be interested?

On a selective basis, we accept bags on consignment. All bags are screened by our team of authentication experts to ensure that only genuine bags are accepted. For more details, please visit our consignment page here.