FAQ

HOW DOES BAG SUBSCRIPTION WORK?

How do I sign up to be a member?

Head to our page and compare the plans we have available before selecting one that best fits your needs! Once you've settled on a membership plan, get started by creating an account and joining our waitlist. We release join codes on a first-come, first-serve basis to our waitlisters so make sure you've downloaded our Style Theory app to get ready for when your join code arrives.


A join code is an exclusive 5-digit numeric code that you'll need to subscribe to our service. It can only be used once and has an expiration date. When your spot is ready, we'll send you a join code via email and SMS. If your join code isn't working, contact us here and we'll get cracking on fixing it!

What do I get for becoming a Style Theory Bags member?

There are 2 membership plans that you can join to rent our collection of designer bags:

  1. Core Plan (SGD $99/month): Free access to Core bags plus access to Pro and Premium bags with top-up fees.

  2. Pro Plan (SGD $129/month): Free access to Core and Pro bags plus access to Premium bags with top-up fees.

All of our membership plans also include the following:

  • 2 designer bags every month, with the ability to upgrade for more bag swaps every month

  • Worry-free rentals as cleaning and maintenance are all handled by us!

  • Access to over 2,000+ designer bags with new arrivals weekly

  • Free delivery and returns, and get your first bag in 2 days!

  • No commitment necessary - pause or cancel any time

  • Option to purchase bags that you've rented and love at a member's only price

  • Early access to exclusive community events, sales, launches, and more!

Why is there a waitlist? I want to join now!

A waitlist helps us to ensure that there is a wide assortment of bags for every subscriber we on-board to our membership. We are currently working hard to build a product that you'll love so stay tuned for updates via your email inbox!

When you're off the waitlist, you'll get a unique join code via email and SMS for you to input into our Style Theory app to subscribe. This join code is unique only to you and for a limited time only so don't wait to subscribe to become a Member!

Before you receive your join code, make sure you have our Style Theory App downloaded from Playstore or App Store so you're ready to subscribe when you're off our waitlist. We'll make sure the wait is worth it!

How many bags can I rent in a month?

All of our membership plans allow you to rent up to 2 bags per month, one bag at a time. Each bag can be rented for a maximum of 3 months.

If you feel that 2 bags per month is not enough, you can choose to purchase extra bag swaps at an additional cost of $35 per swap! If you don't end up using your second bag within the month, the swap does not roll over to the next month.

(Surcharge may apply for certain bags based on your membership plan, read more in our "What do Core, Pro, and Premium bags mean?" section below.)

What is the difference between the Core ($99/mth) and the Pro ($129/mth) membership plan?

The difference is in the selection of bags that are available to you to rent from as part of your membership.

  • The Core ($99/mth) membership plan offers the following brands and certain designer bag types: 3.1 Phillip Lim, Alexander McQueen, Alexander Wang, Bottega Veneta, Burberry, Celine Trapeze, Gucci Bamboo, Gucci Guccissima, JW Anderson, Louis Vuitton Alma, Louis Vuitton Neverfull, Louis Vuitton Speedy, Marni, Miu Miu, Mulberry
    Prada, Proenza Schouler, Salvatore Ferragamo, Tod's, and Valentino.

  • The Pro ($129/mth) membership plan offers all of the brands above PLUS: Balenciaga, rest of our Celine collection, Chanel, Chloe, Dior, Fendi, Givenchy, Goyard, rest of our Gucci collection, Hermes, Loewe, Off-White, and Saint Laurent.

You have the option to rent from all of the bags in our collection but depending on the plan you're on, there may be additional charges.

What do Core, Pro, and Premium bags mean?

We offer 3 styles of bag collections that you can rent from:

  • Core Bags: An essential collection of everyday styles to complete your daily looks, from brands like 3.1 Phillip Lim, Burberry, Miu Miu, Prada, Salvatore Ferragamo, Valentino, and more.

  • Pro Bags: A more diverse collection of experimental and trending styles, from brands like Celine, Chloe, Givenchy, Fendi, Loewe, Off-White, Saint Laurent, and more.

  • Premium Bags: Exclusive collection of luxurious, iconic styles, from brands like Celine, Chanel, Dior, Hermes, Loewe, Louis Vuitton, Gucci, Saint Laurent, and more.

Depending on your membership plan, there are select designer bags that are available to you at no extra charges. You can always rent bags from all collections, but you may be charged with a monthly top-up fee based on your membership plan. Each additional charge allows you to keep that bag for 30 days and will automatically renew for every 30-day period should you decide to continue to keep the bag (maximum of 3 months).

You'll be charged this top-up fee:

  • After you schedule a delivery for your bag, and

  • Every consecutive month until you return your bag

After you submit your order for a bag that has a top-up fee, our team will contact you to manually request your payment. We will not charge you anything without your knowledge and consent.

How long can I rent the bag for?

You can rent the bag for a maximum of 3 months. A late fee of $5 per day will be chargeable for every day (inclusive of weekends and public holidays) beyond the 3 months up until the bag is received in our warehouse. This is to ensure that everyone gets a chance to access the full range of our designer bags collection!

How will I be billed each month for my membership?

Our membership plans are charged on a monthly basis starting from when you first subscribe. Your subscription will be automatically renewed on your monthly billing date. Your membership will not expire unless you choose to cancel at which point we will be sad to see you leave.

For membership payments, we accept credit card payments and your card is kept on your profile for the monthly recurring charges.

You need to subscribe for a minimum of one month, after which you may pause or unsubscribe at any time. Please note that all bags will need to be returned to our warehouse before we can unsubscribe you.

How do I pause or cancel my membership?

We're sorry you're thinking of leaving! Subscriptions are prepaid so in the event you decide to unsubscribe after payment, you will not be able to receive a refund for that month but you will be able to unsubscribe from the service at any point in time. The subscription payment will automatically recur every month, with your card on profile charged on your monthly billing date. Should you decide to unsubscribe from the service, here's how:

  • Step 1: Check your next billing date to plan your return. Log into Styletheory app > Profile tab > Subscription Details

  • Step 2: Return your bag and box at least ONE WEEK before your next billing date. Since membership is prepaid every month, you can maximize your usage and ensure your box is picked up or dropped off latest by ONE WEEK (excluding Sun & PH) before your next billing date renews. Plan ahead of time to secure timing slots.

  • Step 3: Make a request to cancel within our app: My Profile > Subscription Details > Manage > Request to cancel your subscription

Note that if you wish to terminate for both Apparel & Bag subscriptions, you would need to send in 2 requests (1 for each of the subscription). The respective team will be in touch shortly.

Other things to take note of:

  • All termination requests are subjected to processing time between 10am - 5pm on Mondays to Fridays excluding Public Holidays, Eve of Public Holidays, and weekends. Please plan ahead should you to not be charged on your next billing date.

  • Terminations requests after 5pm will be attended to the next working day, and a customer service agent will be in contact with you during the operational time.

  • Kindly note that to be eligible for terminations on the desired billing date, you should not be holding onto any boxes, and should not be on pause or have any outstanding payments.

  • A confirmation message will be sent out to you upon successful termination ONE day before your next billing renews.

  • Standard terms and conditions apply.

Have more questions? Contact us here for more information.

Love us and want to tell a friend?

We love that you want to share about us! Because of this, we have monthly referral benefits if you tell friends about us and your friends successfully subscribe! Look out for emails from us plus notifications within our app on our latest referral benefits.

WHAT ABOUT MAINTENANCE AND SHIPPING?

Do I have to pay for cleaning or shipping?

No, your monthly membership covers all cleaning and express 2-day delivery! It's really easy!

When you're ready to to swap for your next bag, select how you want to return your bag, schedule a return on our app, and that's it! Once we receive your box, you'll be prompted to choose your next bag. You are entitled to one free swap (up to 2 bags) a month!

We provide Door-to-Door deliveries and returns free of charge. All you have to do is just select the delivery date and time of your choice via the app.

Alternatively, you could choose to Self-Collect and/or return your bags at any one of our locations by selecting this option via the app:

  • Style Theory Store at 313@Somerset, #02-40/41

  • WeWork City House, Level 2

  • Robinsons at Raffles City, #02-01

  • Style Theory HQ at 100G Pasir Panjang Road, #06-17

The turnaround time for new boxes ranges from next working day (if you select Self Collection) to 2 working days (Door-to-Door delivery). If you have any questions, we have staff at our drop-off locations who can also answer your queries.

Unfortunately due to current COVID-19 situation, our store at 313@Somerset is temporarily closed from 7th Apr - 4th May. All of our self-collection and drop-off locations will also be closed. We're sorry for the inconvenience!

How do I swap my bag for my next selection?

It's really easy! When you're ready to to swap for your next bag, schedule a return on our app and we'll pick up your box. Once we receive your box, you'll be prompted to choose your next bag. You are entitled to one free swap a month!

How do you ensure the bags are authentic?

Our team of authentication experts validates the authenticity of each bag through the highest industry standards and in-house authentication process. We do not accept fake or counterfeit merchandise.

Authentication and Brands
You acknowledge and agree that Style Theory's authentication process is in-house and independent. Brands identified on the Site are not involved in the authentication of the products being sold, and none of the brands sold assumes any responsibility for any products purchased from or through the website. Brands sold on the Site are not partnered or affiliated with Style Theory in any manner. However, Style Theory fully cooperates with brands seeking to track down the source of counterfeit items, which includes revealing the contact information of consignors submitting counterfeit goods.

What condition are the bags in?

We only list items in conditions that we would happily buy and use for ourselves. We're fashion lovers too!

WHAT HAPPENS IF THE BAG GETS LOST OR DAMAGED?

How do I take care of the bag when renting?

As with all bags, avoid contact with water, oils, and dirty surfaces. Store the bags in the dust-bag provided and avoid direct sunlight.

If you do run into an accident, please do not attempt to remove a stain from the bag or reverse any damage done to it. Instead, please contact us within the app immediately so our team can help to look into the issue.

The bag arrived with minor defects! Will I be charged when I return the bag?

Don't worry! All bags are photographed 360 degrees in high resolution and time stamped each time it is sent out and received back in the warehouse. We will know if a defect was not caused by you, so rent from us worry-free! In the event of loss, you must inform us via our in-app chat. We will require a copy of a police report and will have to charge based on its market value.

What happens if I accidentally damage the bag?

Do not worry! Bags are actually not that easy to damage with reasonable care and treating it like your own.

For repairable damages (light scratches, pen marks, worn corners etc), we will charge you only for the cost of the repair so you don’t have to worry about having to pay thousands of dollars. Repairs typically cost up to $300. If you choose to opt in for Style Theory Care at an additional $10/month, your repair fees will be capped at a maximum of $75 and we'll take care of the rest!

Do note that irreparable damages and loss of bag arising from theft or misplacement is not covered. Find out more about Style Theory Care here.

In the unlikely event that a bag cannot be repaired, we will have to charge for the full valuation of the bag. Please check in with our Customer Experience team via the in-app chat for more information.

What happens if I accidentally lose the bag?

In the event of loss, you must let us know ASAP via our app. We will require a copy of a police report and will have to charge you based on the bag’s valuation price.

CAN I BUY BAGS FROM STYLE THEORY?

I really like the bag I'm renting right now. Can I buy it?

Yes! If the bag you are currently renting is marked as "available for sale", you may purchase it directly from the app! As all sales are final we encourage you to only purchase bags that you are currently renting so that you can ensure that you are fully satisfied with its condition.

You can also purchase secondhand designer bags from our online shop here.

I have designer bags to consign or sell. Would you be interested?

On a selective basis, we accept bags on consignment. All bags are screened by our team of authentication experts to ensure that only genuine bags are accepted. For more details, please visit our consignment page here.