FAQ

How Does Bag Subscription Work?

The Style Theory Bags Membership is a monthly plan that allows you to rent from a wide collection of designer bags. You will be able to see the availability of each designer bag once you become a member!

How many items can I rent in a month?

It depending on your selected plan:

  • Core Plan: 1 bag per month

  • Pro Plan: 2 bags per month, one at a time

You may be able to redeem your reward points for additional pieces or buy additional boxes at any time.

How do I sign up to be a member?

Step 1:Step 1: Sign up via our website or download the app and choose a plan that best suits your lifestyle! 

Step 2: Browse through over 2,200 designer bags and select which design you would like shipped to you.

Step 3: When you’re ready, schedule your next box via the app! 

What is your turnaround time?

Arrange a delivery before midnight and receive your box within 2 working days.

How do you ensure the bags are authentic?

Our team of authentication experts validates the authenticity of each bag through the highest industry standards and in-house authentication process. We do not accept fake or counterfeit merchandise.

What condition can I expect the designer bags to be in?

Our in-house team uphold strict maintenance procedures to ensure that we rent bags that we would happily buy and use for ourselves. After all, we're fashion lovers too!

Do I have to pay for cleaning or shipping?

No, your monthly membership covers all cleaning and express 2-day delivery! It's really easy!

How do I swap my bag for my next selection?

It's really easy! When you're ready select your next bag via the app and arrange for a swap! You can return and receive your new bag at the same time completely hassle free! 

What happens if I accidentally damage the bag?

Do not worry! Bags are actually not that easy to damage with reasonable care and treating it like your own.

For repairable damages (light scratches, pen marks, worn corners etc), we will charge you only for the cost of the repair so you don’t have to worry about having to pay thousands of dollars. Repairs typically cost up to $300. If you choose to opt in for Style Theory Care at an additional $10/month, your repair fees will be capped at a maximum of $75 and we'll take care of the rest!

Do note that irreparable damages and loss of bag arising from theft or misplacement is not covered. Find out more about Style Theory Care here.

In the unlikely event that a bag cannot be repaired, we will have to charge for the full valuation of the bag. Please check in with our Customer Experience team via the in-app chat for more information.

What happens if I accidentally lose the bag?

In the event of loss, you must let us know ASAP via our app. We will require a copy of a police report and will have to charge you based on the bag’s valuation price.

What are premium bags?

Premium bags are a limited selection of bags that require a top up fee. The top up is chargeable after a delivery is scheduled and will allow you to rent the bag for up to 30 days. The charge will apply for every 30 day period until the bag is returned. Our team will contact you prior to each charge for your confirmation.

How long can I rent the bag for?

To ensure that everyone gets a chance to access the full range of bags, you can rent the bag for a maximum of 2 months. Thereafter, a late fee of $5 per day will be chargeable for every day (inclusive of weekends and public holidays) until the bag is received in our warehouse. 

How long do I have to wait before I can swap my items for something new?

No need to wait, you can swap your items for something new at any time - simply select your new box and schedule a swap via the app! 

What happens to my boxes if I do not use them?

You will be able to roll over unused boxes for up to 6 months. There is a maximum of 10 boxes that you may roll over at any point in time.

What happens if I run out of boxes?

You may purchase additional boxes via in-app chat for $35, alternatively you may consider upgrading your plan (more value for money!).

How should I take care of the bag when renting?

As with all bags, avoid contact with water, oils, and dirty surfaces. Store the bags in the dust-bag provided and avoid direct sunlight.

If you do run into an accident, please do not attempt to remove a stain from the bag or reverse any damage done to it. Instead, please contact us within the app immediately so our team can help to look into the issue.

The bag arrived with minor defects! Will I be charged when I return the bag?

Don't worry! All bags are photographed 360 degrees in high resolution and time stamped each time it is sent out and received back in the warehouse. We will know if a defect was not caused by you, so rent from us worry-free! In the event of loss, you must inform us via our in-app chat. We will require a copy of a police report and will have to charge based on its market value.

Can I pause my subscription?

Yes you may pause your subscription. When you pause your subscription you will not be charged for your subscription from the next billing date onward. All unused boxes will roll over into the following month for up to 6 months and a maximum of 5 boxes can be rolled over at any time. Do note that the number of days that you can pause for will be calculated based on the length of your subscription.

Can I upgrade my subscription at a later stage?

Yes you may! You may upgrade your plan at any point in time via the app (“Subscription Details”). You will be billed for the difference between your current plan and your desired plan and the extra boxes will be added to you immediately.

Can I downgrade my subscription at a later stage?

Yes - all downgrades will take place at the next billing date onwards and your unused boxes will remain available to you even after the downgrade.

How do I cancel my membership?

We're sorry you're thinking of leaving! Subscriptions are prepaid so in the event you decide to unsubscribe after payment, you will not be able to receive a refund for that month but you will be able to unsubscribe from the service at any point in time. Should you decide to unsubscribe from the service, here's how:

  • Step 1: Check your next billing date to plan your return. Log into Style Theory app > Profile tab > Subscription Details

  • Step 2: Return your bag and box at least ONE WEEK before your next billing date. Since membership is prepaid every month, you can maximize your usage and ensure your box is picked up or dropped off latest by ONE WEEK (excluding Sun & PH) before your next billing date renews. Plan ahead of time to secure timing slots.

  • Step 3: Make a request to cancel within our app: My Profile > Subscription Details > Manage > Request to cancel your subscription

Things to take note:

  • If you wish to terminate for both Apparel & Bag subscriptions, you would need to send in 2 separate requests . The respective team will be in touch shortly.

  • All termination requests are subjected to processing time between 10am - 5pm on Mondays to Fridays excluding Public Holidays, Eve of Public Holidays, and weekends.

  • Terminations requests after 5pm will be attended to the next working day, and a customer service agent will be in contact with you during the operational time.

  • Kindly note that to be eligible for terminations on the desired billing date, you should not be holding onto any boxes, and should not be on pause or have any outstanding payments.

  • A confirmation message will be sent out to you upon successful termination ONE day before your next billing renews.

  • Standard terms and conditions apply.

  • Have more questions? Contact us here for more information.

CAN I BUY BAGS FROM STYLE THEORY?

I really like the bag I'm renting right now. Can I buy it?

Yes! If the bag you are currently renting is marked as "available for sale", you may purchase it directly from the app! As all sales are final we encourage you to only purchase bags that you are currently renting so that you can ensure that you are fully satisfied with its condition.

You can also purchase secondhand designer bags from our online shop here.

I have designer bags to consign or sell. Would you be interested?

On a selective basis, we accept bags on consignment. All bags are screened by our team of authentication experts to ensure that only genuine bags are accepted. For more details, please visit our consignment page here.